Effective May 28, 2023.
When you use the GymDoc app and website, you are providing us with your personal data, and we attach special importance to the protection of that data. It is our policy to ensure the security and confidentiality of our users’ data and to be clear about our data practices.
We take the following steps to ensure that your data is protected:
Confidentiality: We are committed to treating your personal data with strict standards of confidentiality. Your data will only be used to provide you with the services you need and we will not share it with third parties without your explicit consent.
Security: We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, modification or disclosure. We are constantly updating and improving our systems to ensure a high level of security.
Transparency: We strive to provide you with clear information about how we collect, use and process your data. Our transparency policy allows you to be aware of our data practices and we are available to answer your questions and satisfy your requests regarding your personal data.
User rights: We recognize your right to control your data. You can request access to your personal data, make adjustments, or delete it if necessary. We also comply with applicable data protection laws, which give you certain rights with respect to your data.
We are always willing to accept your feedback and provide open and transparent dialogue. Therefore, we strongly encourage you to contact our support team at support@gymdoc.co or our Data Protection Officer at security@gymdoc.co if you have any questions about our Privacy Policy, the collection or processing of your personal information, or if you have any other questions about our privacy practices.
We have several ways to collect personal information about you. This data may be collected either automatically when you interact with our app or website or directly from you. In addition, in some cases, we may receive personal information about you from other sources and third parties.
Automatic Data Collection: When you use our site and app, we may automatically collect certain personal information. This may include information about your interactions with our services, such as your IP address, device data, browser information, cookies and other technical data.
Direct Data Collection: We may also collect personal data directly from you when you register for an account, fill out data or forms, submit requests, sign up for our newsletters, or otherwise interact with us. This may include information such as your name, email address, contact information, your health information, and other information that you provide to us while using our services.
Data collection from other sources and third parties: In some cases, we may collect personal information about you from other sources, such as partners, public databases, social media, analytics tools or third parties with whom we collaborate. This may help us to enrich our data or validate the information you provide.
We automatically collect certain information when you access or use our site and app. This information includes:
Device information:
Location information:
We may also receive personal information about you from external sources by collaborating with third parties. This allows us to improve or supplement existing user information, including customizing and personalizing your experience and for statistical and analytical purposes, as described below.
For example, we may receive information from third parties, such as partners, data providers or publicly available sources, to learn more about users and improve our ability to provide personalized content and recommendations. It may also help us conduct statistical analysis and research to better understand the needs and preferences of our users.
We are committed to transparency and clarity regarding the collection and use of your personal information. We will not collect or use your personal data without your consent or notice. Depending on which features of our services you use, we may process your personal data on the basis of one or more of the following legal grounds:
Data minimization and purpose limitation: We strive to process your personal data only for the purposes for which it was collected or authorized by you, and we will not use it in ways inconsistent with those purposes. We will also not collect personal data that is not necessary for those purposes. If we need to use your data for a new purpose, we will ask for your separate consent.
No sale of personal data: We expressly refuse to sell or rent your personal data. We will not disclose your personal data to third parties, except as described in our Privacy Policy. When we share your personal information with our service providers, we will ensure that we comply with the requirements outlined in our Privacy Policy. In addition, we will not use information obtained from HealthKit and Google Fit for advertising or similar purposes, nor will we sell it to advertising platforms, data brokers or information intermediaries.
Right to have your personal data corrected: If you believe that your personal data is inaccurate, you have the right to contact us and request correction of such data.
Right to restrict processing: In certain situations, you have the right to request restriction of the processing of your personal data. For example, you can request restriction of processing if you dispute the accuracy of your personal data and we need time to verify its accuracy.
The right to have your personal data erased: You may request the deletion of your personal data if you withdraw your consent to the processing or if you believe such processing is unlawful. Keep in mind, however, that deletion of certain personal data may affect your ability to use certain features of the Services that are based on historical data.
Right to object to the processing of your personal data: In certain cases, you may object to the processing of your personal data, especially if we are processing it based on legitimate interests. To do so, contact us at support@gymdoc.co.
To exercise your privacy rights, please contact us at support@gymdoc.co
We are committed to processing your request within 30 days of receipt. In some cases, up to 90 days may be required, especially if a complete deletion of your personal information that is stored in our backup systems is required. If we need additional time, we will contact you and explain the reasons for the delay.
We only retain your personal data for as long as necessary to provide you with the services or to fulfill the other purposes for which the data were collected, except as described below.
Deactivate your account/request to delete your personal information: You may deactivate your account and request the deletion of your personal information at any time by sending an email to support@gymdoc.co. If you choose to deactivate your account, all your personal data will be completely deleted from GymDoc and cannot be restored if you create a new account.
Uninstall or inactivate the app: If you delete the app from your device or your account becomes inactive, we will retain your personal data for 3 years in case you decide to reactivate services or reinstall the app. Because the app covers different periods of the user lifecycle, data retention may be necessary for smooth operation of other features of the app.
Restrictions: Please note that while we endeavor to anonymize or de-identify your data, we may retain certain personal data and other information after your account is terminated or deleted, subject to legal requirements, dispute resolution, and compliance with our agreements.
We take a wide range of technical and organizational measures to protect your personal data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We take into account the specifics of the personal data we process, including health information, and the risks associated with such data.
Our security measures include pseudonymization and tokenization of certain categories of your personal data, which helps to anonymize that data.
We use encryption in the transmission of your personal data and at rest to ensure its confidentiality and integrity.
We also conduct systematic vulnerability scanning and penetration testing to detect and remedy possible vulnerabilities in our systems.
We take measures to protect data integrity to prevent unauthorized changes.
Organizational and legal measures also apply. Our employees have various levels of access to your personal data, and only those responsible for data management have access to it for the strictly limited purpose necessary to provide services. We hold our employees strictly responsible for protecting your personal data and preventing unauthorized access, disclosure, modification or destruction.
From time to time, we may contact you via email or other communications (such as pop-ups or push notifications) to provide information about our products, services, offers, promotions, incentives and events, as well as to provide news and other information that may be of interest to you.
Unsubscribe. You can always opt out of receiving emails by unsubscribing through the “Unsubscribe” link included in every email. Unsubscribing from these emails or notifications will not affect your receipt of important service-related communications required for your use of our services. You can also opt out of receiving pop-ups or push notifications by changing the settings on your device. If required by applicable law, we may ask for additional consent from some users to receive such messages.
Notifications through third-party platforms. Please note that we may provide you with information about our products, services, offers, promotions, incentives and events, and notify you through third-party platforms (such as social media).
If you have any questions or concerns about your privacy you may contact us at:
Haos Community Space, Kraljice Natalije 11, Belgrade, Serbia
Email: support@gymdoc.co or security@gymdoc.co
You may also contact your local data protection authority.
